Changing your mind
For some products bought online or over the telephone you have a legal right to cancel the contract within 14 days of delivery. This right does not apply to perishable goods — which includes all cheese products — so we can't accept returns of cheese you've changed your mind about.
Where the right does apply and you wish to cancel, just let us know: telephone 0131 661 9955 or email enquiries@mellischeese.co.uk.
Damaged, missing or wrong items
We are under a legal duty to supply products in conformity with the contract. If your order arrives damaged, incomplete, or isn't what you ordered, email a photo and your order number to enquiries@mellischeese.co.uk and we'll replace or refund the affected items.
Refunds
- We refund the price you paid for the products; we may reduce the refund to reflect any reduction in value caused by mishandling.
- Delivery costs are refunded up to the cost of the least expensive delivery method we offer.
- Refunds are made as soon as possible, and within 14 days at the latest. They go to the card you paid with; orders paid with vouchers may be refunded in vouchers.
Cancelling before dispatch
You can cancel an order any time before we cut it — call or email as soon as you can, as cheese is usually cut the day before dispatch.
Questions about this page? Email enquiries@mellischeese.co.uk.