Thank you for taking the time to read our terms and conditions. By using this website or placing an order with us, either by telephone or through our website, you agree to be bound by these terms and conditions.
1. Information about us & how to contact us
We are Mellis Cheese Limited, a company registered in Scotland. Our company registration number is SC 394772 and our registered office is Albion Business Centre, 78 Albion Road, Edinburgh, EH7 5QZ. Our registered VAT number is GB 158 831 482.
You can contact us by telephoning 0131 661 9955 or by writing to enquiries@mellischeese.co.uk. If we have to contact you, we will do so by telephone or by writing to the email or postal address you provided with your order.
2. Our contract with you
Please note that any orders placed using store collection will be ready for collection at your chosen store on your chosen date after 12pm, unless stated otherwise.
3. Product description & substitutions
Products and their packaging may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only.
Where you have provided your consent for us to do so, we may substitute part or all of the product you have ordered for a similar product of an equivalent or greater value. The price of your order will not change. If you do not want to receive a substitute product, please say so in the preferences box.
4. Your rights
If you are a consumer, we are under a legal duty to supply products that are in conformity with the contract. Additionally, for some products bought online or over the telephone, you have a legal right to change your mind and cancel the contract within 14 days of delivery. You do not have a right to change your mind for perishable goods — which includes all cheese products.
Where you have a right to cancel a contract and wish to do so, just let us know — the easiest way is by telephone on 0131 661 9955 or by email to enquiries@mellischeese.co.uk.
- We will refund you the price you paid for the products. We may reduce your refund to reflect any reduction in the value of the products caused by your mishandling of them.
- We will refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the cost of delivery by the least expensive method we offer.
- We will make any refunds due to you as soon as possible, and in any event within 14 days of receiving the product back or, if earlier, your evidence of having sent it back. Refunds go to the card you paid with; if you paid with vouchers we may refund in vouchers.
5. Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our website and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy or reproduce part or all of the contents of the website in any form without our express permission.
6. Changes to the website
We may update our website and these terms and conditions from time to time, and may change the content at any time. We do not guarantee that our website, or any content on it, will be free from errors or omissions.
7. Gift cards
Physical gift cards can be redeemed at any Mellis store or online; digital gift cards are redeemable at our online store only. No change or refund will be given, but balances may be applied to future purchases. No replacement can be provided for lost, stolen or damaged gift cards. Gift cards expire 24 months from the date of purchase. Balances can be checked in store.
8. Cookies
This site uses cookies — small text files placed on your machine to help the site provide a better user experience, such as remembering your basket and preferences. We use only essential cookies and no cross-site tracking; see our Cookies page for the detail and how to manage them in your browser.
Questions about this page? Email enquiries@mellischeese.co.uk.